State of the University Response

In less than two pages give a response after you view this video:

https://www.youtube.com/watch?v=n5ulZb-zLes&feature=youtu.be&t=31m30s

Start watching at the point where the President introduces the Microsoft Exec.....watch from there till the end.

I want to hear how you see this executive as being "customer centric" and uses a "learning relationship" approach to his leadership at Microsoft.