Soultion Pro: Case Study

Choose an industry or company that utilizes Twitter. Briefly describe the product or service.

• What listening tools (technologies) does the company use to monitor tweets and obtain feedback?
• How does the company respond to the feedback on Twitter?
• How did the company respond to feedback in their marketing initiative?
• What are some recommendations for improvement on the company's use of Twitter?

This assignment only has to be between 3-4, however that does not include the title page and refernce page. I was thinking since you probably still have all the assignments about starbucks why not keep it the same company.