Read Case 9.3: She Snoops to Conquer, located here or on page 346 in your textbook then respond to the following questions. Do employees have a right not to be spied on? If you were the owner of the store, how would you view Jean’s actions? How should the

natshi2

Main
Similar Questions

Home >Homework Answsers >Business & Finance homework help >Management homework help

jean fanuChi, ManaGer of a ModerateLy

large department store, was worried. Shrinkage in the cos- tume jewelry department had continued to rise for the third consecutive month. In fact, this time it had nearly wiped out the department’s net profit in sales. Worse, it couldn’t be attrib- uted to damage or improper handling of markdowns or even to shoplifting. The only other possibility was in-house theft.

Fanuchi ordered chief of security Matt Katwalski to instruct his security people to keep a special eye on jewelry department employees as they went about their business. She also instructed that packages, purses, and other contain- ers employees carried with them be searched when workers left the store. When these measures failed to turn up any leads, Katwalski suggested they hire a couple of plainclothes

page1image27664

page1image27824

page1image27984

page1image28144

page1image28304

page1image28464

page1image28624

page1image28784

page1image28944

43075_ch09_ptg01_hr_316-352.indd 346

8/13/12 1:29 PM

page1image30024

page1image30784

page1image31208

page1image31368

page1image31528

page1image31688

page1image32112

page1image32536

page1image32960

page1image33120

page1image33544

page1image33704

page1image34128

page1image34552

page1image35984

page1image36408

page1image36568

page1image37160

page1image37320

page1image37744

page1image38168

page1image38328

page1image38920

page1image39344

page1image39504

page1image39664

page1image39824

page1image39984

page1image40144

page1image40568

page1image41328

page1image41488

page1image41648

page1image41808

page1image41968

page1image42128

page1image42288

page2image808

page2image968

page2image1128

page2image1288

page2image1448

page2image1608

page2image1768

page2image1928

chapter nineThe Workplace (2): Today’s challenges 347

officers to observe the store’s guards. Fanuchi agreed. But still nothing turned up.

“We’re going to have to install a hidden camera at the checkout station in the jewelry department,” Katwalski informed the manager.

“I don’t know,” Fanuchi replied.

“Of course,” said Katwalski, “it won’t be cheap. But you don’t want this problem spreading to other departments, do you?” Fanuchi didn’t.

“One other thing,” Katwalski said. “I think we should install some microphones in the restroom, stockroom, and employee lounge.”

“You mean snoop on our own employees?” Fanuchi asked, surprised.

“We could pick up something that could crack this thing wide open,” Katwalski explained.

“But what if our employees found out? How would they feel, being spied on? And then there’s the public to consider. Who knows how they’d react? Why, they’d probably think that if we are spying on our own workers, we were surely spying on them. No, Matt,” Fanuchi decided. “Frankly, this whole approach troubles me.”

“Okay, Ms. Fanuchi, but if it was my store . . .”
Fanuchi cut in, “No.”
“You’re the boss,” said Katwalski.
When the shrinkage continued, Fanuchi finally gave in.

She ordered Katwalski to have the camera and micro- phones installed. Within ten days the camera had nabbed the culprit.

The microphones contributed nothing to the apprehen- sion of the thief. But because of them Fanuchi and Katwalski learned that at least one store employee was selling mari- juana and perhaps hard drugs, that one was planning to quit without notice, that three were getting food stamps fraudu- lently, and that one buyer was out to discredit Fanuchi. In solving their shrinkage problem, the pair had unwittingly raised another: What should they do with the information they had gathered while catching the thief?118