Quality management

Given the scenario outlined in the case study:

1. How would you go about determining the cost of quality for Hotel Escargo?
2. Provide cost of quality examples in the hotel industry for:

• • Appraisal costs
  • Prevention costs
  • Internal failure costs
  • External failure costs 

1. Based on the information in the case study, which of these costs do you feel are relevant to Hotel Escargo and why?