Paraphrasing
I need someone to paraphrase the following:
To explain customer satisfaction better, it may be important to look at additional factors or seek better measures of the constructs. It may address the issue of food quality, menu selection, menu pricing and value, waiting times, promptness of service among others.
In conclusion, To improve customer satisfaction there need to understand customer attitudes, perceptions and likelihood to recommend on topics including menu selection, food quality, ambiance and service with Customer Satisfaction information. The manager needs to assess operational performance in critical areas such as staff attentiveness, speed of service and order accuracy, up-selling and cleanliness. It always necessary to calculate which operational changes will have the most impact based on the restaurant financial data and where the missed revenue opportunities lie.
11 years ago 3
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