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Course: IT460 Unit: 9    Points: 40

Assignment 9

Outcomes addressed in this activity:

 Discuss the systems operation, support, and security phase

 Describe the different system maintenance types and their importance

 Critique different backup and disaster recovery options

 Identify factors that signal the end of the useful life of an information system

 Discuss future challenges for IT professionals as technology reshapes the

workplace

Assignment Instructions:

IT460:1-Compare various types of information systems.

Please complete the following assignments using MS Word. Save the assignment as Unit

9 Assignment.doc and place it into the Unit 9 Assignment Drop Box.  Click here to access

the “SCR-TIMS Work Session Link”.

Jesse wants a recommendation about an SCR help desk. She said that I can get more

information on the Internet. She wants any input by early next week. She said there's

lots of information out there on this topic. She wants me suggest a plan for creating an

SCR help desk (SCR –TIMS Worksession, Session 12, To Do List, #1). 

Assignment requirements: 

 Plan submitted that discusses what a helpdesk offers

 Discusses internal support options

 Discusses external support options and shows sample vendors and their options

 Makes recommendation that details which option is being recommended and why