OPERATION MANAGEMENT QUIZ : 30 M/C QUESTIONS :
QUESTIONS :
1
Which of the following is considered a major process flow structure?
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Fabrication
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Lean Manufacturing
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Project
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Lead Time
2
Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
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WBS (Work Breakdown Structure)
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MPS (Master Production Schedule)
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MRP (Material Requirements Plan)
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ERP (Enterprise Resource Planning)
3
There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
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Trust
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Task
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Time
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Teamwork
4
Which of the following is ISO 14000 primarily concerned with?
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Environmental management
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Quality management
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Continuous improvement management
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Time management
5
Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
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Standard deviation
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Control charting
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Project management
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Continuous improvement
6
Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?
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Utilization and activation of a resource are not the same.
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An hour saved at a bottleneck operation does not increase the process flow.
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Do not allow bottlenecks to govern the flow of the line.
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If you lose an hour at a bottleneck it is better than making scrap.
7
A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization?
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Inventory levels and economic conditions
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Market demand and subcontractor capacity
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Competitor behavior and current workforce
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Current physical capacity and current workforce
8
A project can be segmented into which of the following?
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Events
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Sub-jobs
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Work packages
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Success markers
9
In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?
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Past elements
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Level elements
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Cyclical elements
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Future elements
10
Which of the following is one of the principles of reengineering?
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Leverage high cost employees with lower cost employees.
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Have those who use the output of a process perform the process.
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Do not select suppliers on the basis of price alone.
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Quality at the source
11
Which production process term best describes the situation when activities in a stage of production must stop because there is no work?
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Starving
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Buffering
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Blocking
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Staging
12
Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?
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Forward looking
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Efficient
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Agile
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Risk hedging
13
What is the starting point in developing a capacity plan for a health care operation?
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Forecasting patient demand for a reasonable length of time
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Estimating design capacity
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Discovery of the bottleneck operation
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Determining the effective capacity over time
14
The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:
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Slow down production rates until the process is in control.
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Introduce controls within the process.
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Redesign the process in order to mitigate the bottlenecks.
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Utilize SQC (statistical quality control).
15
Which is the one correct value stream principle?
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Look for efficiencies in the factory, office, physical, procedural, and technical operations.
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Eliminate waste that stops, slows down, or diverts the value stream.
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Keep the value stream moving at minimum velocity.
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Concentrate on speeding up value-adding operations rather than removing waste.
16
According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money?
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Return on investment
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Dividends
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Operating expenses
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Sales
17
Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:
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Reducing equipment in the production process
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Designing products so they can be manufactured by a virtual factory
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Simplification of the product by reducing the number of separate parts
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Reducing product quality during the assembly process
18
Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
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Tree charts
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Gantt charts
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Pedigree charts
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Pareto charts
19
Which of the following is an element that addresses elimination of waste under lean production?
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Production ahead of demand
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Kanban production control system
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Group plant loading technology
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Minimized run times
20
Which of the following is usually included as an inventory holding cost?
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Quantity discounts
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Typing up an order
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Breakage
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Order placing
21
According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?
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An employee
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Inoperable equipment
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A customer
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Product design
22
ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?
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1st Party – where a firm audits itself against ISO standards
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2nd Party – where a customer audits its supplier
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Certification is sought by any firm assuming they pay annual dues.
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3rd Party – where a qualified national or international standards/certifying agency serves as an auditor
23
During the implementation of a project, which of the following should be the primary focus of a consulting firm?
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People management skills
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Application of the learning curve theory
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The correct project software
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Tools and materials availability
24
In a Gantt chart the vertical axis represents which of the following?
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Cost
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Revenue
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Tasks
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Time
25
Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?
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Gap analysis
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Work sampling
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Decision trees
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Statistical tools
26
The ability to rapidly and inexpensively switch production from one product to another enables which of the following:
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Economies of shape
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Economies of size
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Economies of scope
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Economies of scale
27
Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
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The service package is the major output of the development process.
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The service package has the same legal protection available to manufactured goods.
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The service process and service product can be developed independently.
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Manufacturing is far more capital intensive than services.
28
Which of the following is a characteristic that can be used to guide the design of service systems?
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Services cannot be inventoried.
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Services businesses are inherently entrepreneurial.
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Quality work means quality service.
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Services are all similar.
29
Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000?
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4,000
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10,000
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14,000
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6,000
30
Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
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Build time
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Flow time
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Run time
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Cycle time
13 years ago
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