Multiple choice

1. (TCO5) The ____ of Applebee's is to gain "weekly repeat guests through providing surprisingly friendly hospitality, superior quality food, and world class service and value." (Points : 2) 

operational goal

tactical plan

strategic plan

mission statement

operational plan

2. (TCO5) Chaparral Steel is so efficient in its steel production and casting processes that it is the only U.S. steel producer that regularly exports its products to Japan. This is an example of Chaparral Steel's (Points : 2) 

organizational opportunity.

common strength.

distinctive competence.

resource deployment.

scope.

3. (TCO6) If you desired to become an entrepreneur, which of the following is the first step in planning of your business? (Points : 2) 

Forecast sales revenues

Develop an organizational plan

Choose a business location

Develop an organizational chart

Engage in self-analysis

4. (TCO7) Sears has departments for clothing, tools, jewelry, and home goods. This is an example of departmentalization by (Points : 2) 

product.

location.

division.

sequence.

customer.