Managing the Software Enterprise

Managing the Software Enterprise - Homework Assignments – Seminar 6 For this assignment you are to develop a Project Charter based on this initial analysis. Use the template that is provided following the case study as a basis for your work. If the case study does not provide enough information for a particular section, you may “embellish” the case study with additional information sufficient to allow you to complete a full Charter. The document should be 3- 4 pages. Project Charter – Web Site Enhancement Project Case Study Overview Company Background Early in 1999, hotel managers Simon Andrews and Sybil Jones decided to leave one of the Europe”s largest hotel chains and create their own new chain. With funding from personal investments and venture capitalists, they opened 3-R Hotels (Rest, Relax, & Recreate) in the spring of 2000. They currently operate 14 hotels in 5 countries, each with 100 rooms and approximately 300 staff. The mission of the chain is to differentiate themselves from other lodgings that simply offer a bed: they want to provide an experience to their guests, including elegant meals, relaxing living quarters, and extensive recreational options such as golf, tennis, spas, gyms, night clubs, and excursions to local towns and areas of interest. At the present time, each of the 14 hotels employs separate management staff, including positions of Hotel Manager, Assistant Manager, and four Directors: Operations & Finance, Guest Services, Restaurants, and Reservations. Centralized positions providing direction and support to all 3-R Hotels include a 5-person Marketing Team led by Vice President Fred Stafford, a 12-person Technology Team led by Vice President Sarah Hawking, and a 3-person Travel & Tourism Team led by Vice President Monica Duval. All 3-R Hotels use two centralized systems: a Reservation System and a Guest-Services System. The Reservation System: tracks guest reservations accepted up to two years in advance; interfaces with...