Management of Information Security

  The length is determined by the approach you use, however, please be thorough. ORIGINAL WORK ONLY. IF YOU CANNOT PROVIDE ORIGINAL WORK PLEASE DO NOT ANSWER. Please submit answer in a word document. Thanks in advance. Introduction The Sequential Label and Supply Company (often referred to as SLS) is a . national supplier of stock labels as well as a manufacturer of custom labels and distributor of supplies often used in conjunction with labels, such as envelopes, adhesive tape, mailing cartons, and related office supplies. The company was founded by Fred Chin in 1992 and has grown steadily in the intervening years. As the case study begins, the company has recognized its growing dependence on information technology and has organized its information technology group as shown in Figure D-1. (FOUND ON LAST PAGE) Trouble It started out like any other day for Amy Windahl at Sequential Label and Supply Company. She liked her technical support job at the help desk. Taking calls and helping the office workers with PC problems was not gla- morous, but it was challenging and paid pretty well. Some of her friends worked at bigger companies, some at higher-tech companies, but everyone kept up with each other, and they all agreed that technology jobs were a good way to pay the bills. The phone rang. This was not a big deal for Amy. She answered her phone about 35 times an hour, 315 times a day, nine days every two weeks. The first call of the day started out the same as usual, with a worried user hoping Amy could help him out of a jam. The call display on her screen gave her all the facts: the user's name, his phone number, the department in which he worked, where his office was on the company campus, and a list of all the calls he'd made in the past. "Hi, Bob," she said. "Did you get that document formatting problem squared away after our last call?" "Sure did, Amy. Hope we can figure out what's going on today." "We'll try, Bob. Tell...