IP 3

You are the newly appointed department manager. Your department has not been performing well, and you have been investigating why. You soon realize that the firm has had no formal performance appraisal system. Supervisors that need to do a better job have not been receiving any kind of formal feedback.

To correct this situation, you will begin by creating a performance grading form that will be used to assess the front-line supervisor's performance. Create a form that includes areas the supervisors should be graded on and the relative weight or importance assigned to each category. For example, should 30% of the weight be assigned to communication skills versus 20% for coaching skills?

You want to make sure that the grading form reflects what you feel are the indicators of a good front-line supervisor's performance.

Create the form including the relative weights of each category and the grading scale to use (for example, for grading criteria you could use 1–9; low, mid, or high; or poor, mediocre, average, or excellent). Justify why you chose those criteria and why you assigned particular weights.

Please refer to the following multimedia course material(s):

• Unit 3: Monitoring Performance
• Unit 3: Setting Fair Standards
• Unit 3: Quality Overview
• Unit 3: Measuring Performance
• Unit 3: Strategies to Improve Performance
• Unit 3: Production Decisions
• Unit 3: Pricing Decisions
• Unit 3: Input & Output Decisions