Integrated Capstone

Assignment: Resolving Conflict

• Describe a conflict that was resolved and considered a “win–win” resolution within your current or past working environment that involved you or someone with whom you directly worked .
• Prepare a 10–15 slide PowerPoint presentation with written or audio speaker notes that includes the following:
  • Describe the communications involved during the conflict.
  • Identify the method(s) used to resolve the workplace conflict.
  • Determine strategies implemented to help facilitate a “win–win” resolution to the problem.
  • Explain how the resolution strategies and processes that were used could also be used for future conflicts within the workplace or similar environment