Designing improving and implementing processes

Process creation, revision, and implementation are all predicated on the ability of the organization and its employees and vendors to accept change. The organization may have the will to change yet find its employees are reluctant and resistant to change.

For this Discussion consider this change resistance in addressing the following:

1. Evaluate the role of an Executive Level BPM Group. Who would be members of that group and how is this group responsible for reducing resistance to change?
2. Deduce at least one method by which the organization can reduce change resistance?
3. Does the use of Six Sigma, ISO9000 (ISO9001), or the Balanced Scorecard within an organization contribute toward or reduce resistance to process change? If so, how? If not, why not?

Assignment due 10/31/16 by 6pm EST

Unit 4 Assignment You will be adding the information in this Assignment to the Assignment template you used in Units 1, 2, and 3 Please do not post this Assignment as a separate document, but as a continuation of your Change Document. Remember, you should not attempt to address the questions asked without first completing the required Reading. You may find you need to do additional research using the Kaplan virtual library or the Internet. For this Assignment your goal will be to evaluate and discuss metrics for measuring performance and task completion in the change process. To successfully complete the Assignment your response to the questions will need to be between three and five pages in length: Assignment Instructions Below are the details of the tasks that you have to do for this unit: 11. Discover and describe at least three key performance indicators (KPI) for the suggested process change that must be continuously measured to ensure success. Ensure you separate out each KPI (do not put your answers into a single block paragraph). 12. Conduct research (using the Kaplan Library or the Internet) to compare and contrast Six Sigma, the Balanced Scorecard, and ISO9000/9001 as different methods for preparing performance and completion metrics. Metrics are performance markers, utilized at different intervals during the process timeline, to measure adherence to schedule and attainment of goals. 13. Recommend one of the three methods evaluated in question #12 as the best one for your change process. Be sure to thoroughly support and defend your recommendation.