Is Customer Service Dead?

Is Customer Service Dead?

Reflect on a recent experience you have had as a customer.  Was the customer service a good experience or a bad experience?  

• Describe the experience. Explain your feelings.
• Now imagine that you are the manager of that department.  As the manager, what would you say to the employee about your experience? 
• Write two things you would say to the empoyee's supervisor if you had the chance.
• Reply to peers – Did your peers respond the same way you would have in that situation?
• If not, what would you have done?
• If so, why did you both have the same reaction?