Ch 9

alsman19

the questions are below

 

9.1

 

 

A .Describe the AIM planning process for routine message

 

 

C. Identify the preferable message structures for various types of routine messages.

 

 

 

 

 

9.8 Making claims

 

Think about a product or service you have purchased in past that did not work properly. Write a claim to the company about it. Explain why your claim is justified and suggest action. Focus on achieving an assertive but friendly tone. 

  • 10 years ago
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