Case Analysis-Microsoft

Read the attachment about Microsoft. Answer both Discussion Questions. Use at least one other source besides the text to help you answer each question. Minimally 3 paragraphs per answer, double spaced and in APA format.
1.Which of the following technology best characterizes the way Microsoft operates (a) craftwork,(b) engineering production, or (c) intensive technology?
2.In what ways does Microsoft hope its new way of organizing will help it to continually improve its competences and technology?