BUS445: Total Quality Management

Each question should be at least 250 words in length for each question. Support your claims with examples from required material(s) and/or other scholarly resources, and properly cite any references.

Due, Friday, June 26, 2015

1. Discuss the basic concepts in designing for product excellence. How can product design effect manufacturability and environmental responsibility?

2. Describe the methodology of constructing and using control charts. Include in your discussion 1) what one should look for in interpreting control charts 2) the possible causes of different out-of-control indicators (provide an example).