BUS 430 Chapter 6 Quiz

•  3 out of 3 points
 
 
Which of the following is not a principal issue in service encounter design?
 
•  Question 2
3 out of 3 points
 
 
In a design specification 25 ± 1.5, the value 25 is called the ____, while ± 1.5 is called the ____.
 
•  Question 3
3 out of 3 points
 
  A system design consisting of several parallel components that function independently of each other and where the system fails only if all the parallel components fail is an example of
  
•  Question 4
3 out of 3 points
 
  Which of the following is not an important element of reliability definition?
   
•  Question 5
3 out of 3 points
 
  The process by which a model is constructed to test a good's physical properties or use under actual operating conditions is called
 
•  Question 6
3 out of 3 points
 
  Which of the following is not supported by Japan's Genichi Taguchi?
   
•  Question 7
0 out of 3 points
 
  Which of the following is not a principal element in service encounter design?

•  Question 8
3 out of 3 points
 
  A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%.  What is their overall reliability?

   
•  Question 9
3 out of 3 points
 
  To improve system reliability, one option is to

•  Question 10
3 out of 3 points
 
  Which of the following steps is not the same for both goods and services?

   
•  Question 11
3 out of 3 points
 
  Which of the following is not included in a failure-mode-and-effects analysis (FMEA)?

   
•  Question 12
3 out of 3 points
 
  High customer contact systems would most commonly be found in ____.

   
•  Question 13
3 out of 3 points
 
  Which of the following is not a principal dimension of the servicescape?

   
•  Question 14
3 out of 3 points
 
  In design specification terminology, permissible variation is called
 
•  Question 15
3 out of 3 points
 
  Which of the following is not a principal dimension of a servicescape?