Conduct a literature review for the following items using the textbook, the Internet, a journal article, or other sources. Write a brief description of each and record the source of the information in the current APA format.
- Basic philosophies of Deming, Juran, and Crosby
- Briefly compare Six-Sigma methodology, ISO 9000, and Lean manufacturing
- Fishbone diagram
- House of quality
- Needs analysis
- FMEA
- SERVQUAL
- Decision tree or decision table
10 years ago