8 to 11 slides with 200 to 250 words of speaker notes per slide: Online Customer Relationship Management

Develop a PowerPoint presentation of 8–11 slides for a proposal, including 200–250 words of speaker notes per slide, covering the following: 

1. The proposal should begin with a brief explanation of each separate technique (1–2 slides). 
2. Present your evaluation of each technique’s strategic contribution to the e-business's market leadership (3–4 slides). The specific techniques that you should evaluate in your plan include the following: 
   • personalized customer interaction 
   • customer relationship management (CRM) 
   • customer experience management (CEM) 
   • interactive relationship marketing 
   • mass customization 
   • customerization 
3. Conclude with a proposed plan for integrating all of the strategic techniques to achieve the e-business's CRM and relationship marketing objectives (4–5 slides). 

Use the presentation notes section to describe concept applications in detail.