7. Service Systems: Use concepts from Chapters 16/17 to analyze and evaluate the capability of the process to handle the demands...

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7. Service Systems:
Use concepts from Chapters 16/17 to analyze and evaluate the capability of the process to handle the demands of arriving customers.  Use the queueing models appropriate for your system and estimate the calculations for arrival rate, service rates and performance measures like waiting time, number in system, utilization, etc.

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