20 MCQ's

1. According to the value chain analysis, the process connected to the acquisition and utilization of resources is known as:
human resource management.
technological development.
firm infrastructure.
procurement
 
2. The internal audit concentrates on the availability or lack of critical __________ and the level of __________.
capital; skills
resources; capabilities
financial resources; management
skills; resources
 
 3. The key to using a(n) __________ is to determine how well or poorly organizational functions are being performed.
internal audit
capabilities assessment profile
strategic audit
resource audit
 
4. The second step in identifying distinctive organizational capabilities through a capabilities assessment profile is:
describe all the organizational capabilities and competencies.
identify and agree on the key capabilities and competencies.
identify sources of competitive advantage and disadvantage in the main product-market segments.
prepare current product-market profile.

1. Which of the following is NOT a criterion mentioned in the text for determining whether or not resources and capabilities are strengths or weaknesses? (Points: 5)
Comparison against competitors
Current performance
Trends in market share
Financial ratios
 
2. Statements of desired outcomes are known as: (Points: 5)
core competencies.
organizational goals.
distinctive competencies.
management vision.

 3. The key to using a(n) __________ is to determine how well or poorly organizational functions are being performed. (Points: 5)
internal audit
capabilities assessment profile
strategic audit
resource audit

4. All of the following constitute primary activities EXCEPT: (Points: 5)
procurement.
marketing and sales.
outbound logistics.
operations.

1. Factors like Coca-Cola's brand name "Coke" and Nike's "swoosh" symbol construct __________ resources for the organization. (Points: 5)
physical
intangible
financial
invisible
  
2. The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs are called: (Points: 5)
strengths.
core competencies.
capabilities.
customer value.
  
3. __________ are the regular, predictable, and sequential patterns of work activities performed by organizational members. (Points: 5)
Organizational capabilities
Accumulated knowledge
Actual work activities
Organizational routines and processes
 
4. Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as a/an: (Points: 5)
distinctive organizational capability.
exceptional opportunity.
superior customer value.
distinguished service.

1. The ability of Hampton Inn to provide customers moderately-priced accommodation with all the amenities and conveniences travelers want is an example of: (Points: 5)
contributing to superior customer value.
a second-to-market philosophy.
operating under a benchmarking philosophy.
providing a system that is easily duplicated.
 
2. Special and unique capabilities that distinguish the organization from its competitors are called __________ organizational capabilities. (Points: 5)
distinguished
distinctive
demonstrated
delineated
 
3. The ability of Honda to use its fuel-efficient and reliable engines in automobiles, motorcycles, and power generators is an example of: (Points: 5)
contributing to superior customer value.
creating a product that is difficult for competitors to imitate.
developing an innovation that can be used in a number of ways.
simulating an effective system developed by a competitor.
 
4. The organization's major value-creating skills and capabilities that are shared across multiple product lines or multiple businesses are called: (Points: 5)
distinctive organizational capabilities.
competitive intelligence.
core weaknesses.
core competencies.

 1. Resources that the organization possesses and capabilities that the organization has developed, both of which can be developed into a sustainable competitive advantage, are known as:
weaknesses.
strengths.
opportunities.
threats.
 
2. Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:
weaknesses.
strengths.
opportunities.
threats.

3. Special and unique capabilities that distinguish the organization from its competitors are called __________ organizational capabilities.
distinguished
distinctive
demonstrated
delineated

4. The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs are called:
strengths.
core competencies.
capabilities.
customer value.

1) The insurgent group las Gorras Blancas proclaimed their objective to be to 
A) protect the rights and interests of the people in general.
B) lead a rebellion of Native Americans.
C) force the government to recognize original Spanish land grants.
D) secure a change in the territorial government of New Mexico.

2) The terrorist group las Gorras Blancas was active in 
A) California.
B) Texas.
C) New Mexico.
D) Arizona.

3) The Supreme Court of the United States ruled that the San Francisco laundry licensing board had engaged in discriminatory application of the law in the case of
A) Yick Wo v. Hopkins.
B) Tape v. Hurley.
C) Ling Sing v. Washburn.
D) Koramatzu v. the United States.

4) Which western town was the site of a Chinese massacre?
A) San Francisco, California
B) Rock Springs, Wyoming
C) Seattle, Washington
D) Los Angeles, California